Author Topic: Bennetts beware  (Read 5567 times)

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  • Offline kennygratts

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    Offline kennygratts

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    Bennetts beware
    on: Apr 23, 2019, 03.34 pm
    Apr 23, 2019, 03.34 pm
    I wanted to send out a warning to anybody who is unfortunate enough to have their bike insured with Bennetts.

    If you are not already aware, they are a bunch of cowboys. If you are ever in the unfortunate position as I was in having your bike stolen don't rely on this lot to help you out.

    I had a 2014 Crosstourer from new, which cost me £13.5K. Loved it. Last month it got stolen by a bunch of low lifes from a local hotel I was staying in. Not the end of the world, since I managed to locate my bike the followig day! They'd underestimated the weight of the beast (they were caught on the hotel CCTV simply pushing it out of the carpark), and had dumped it down a side street a few hundred yards down the road with a view I suspect to returning later to strip it down. 

    The damage wasn't too bad (or so I thought!), just a broken steering lock and the top box and side panniers forced open. Was rideable so I thought quick repair...

    Nope!! Bennetts as the "broker" of my policy passed the recovery and repair of my bike to a company called Markerstudy. To cut a long story short, they took my pride and joy to a car auction site and did a visual assessment of the vehicle and then declared it as beyond economic repair.

    Worse than that, to justify the fact they were righting off a vehicle worth around 8K they fraudulently made up damage that wasn't there. Then offered me a settlement figure well below it's market value.

    At the moment fighting Bennetts and Markerstudy to try and get some justice here.

    Just wanted to get this information out there, that don't believe the advertising (as I did) that Bennetts are some kind of speialist bike insurer that are gonna look atfter you if ever have to make a claim. They are simply brokers who will cut you dry and leave you at the mercy of whatever undewriter they pass your policy onto.

  • Offline Yasko   england

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    Offline Yasko

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    Re: Bennetts beware
    Reply #1 on: Apr 23, 2019, 04.17 pm
    Apr 23, 2019, 04.17 pm
    Thanks for the warning Kenny. I left Bennetts 2 years ago, they tried to hike the premium up approximately 42% and would not re quote. Sorry to hear of your problems but I can add to the warning. If a bike is damaged and subject to claim it is of the upmost importance to take photographs of the damage as soon as possible just as you should following an accident where possible and recording all relevant facts which could be used in evidence. Correct photographic evidence is irrefutable in the hands of a good solicitor. Also you do not have to have the solicitors appointed by your insurance company irrespective of legal assistance cover or not. You are free to choose your own and specialist motorcycle solicitors are the best. They know all relevant case law to date and have a lot of experience dealing with motorcycle claims. They will work for you and not the insurance company. I hope you have a satisfactory outcome mate all the best.
    Bill

  • Offline kennygratts

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    Offline kennygratts

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    Re: Bennetts beware
    Reply #2 on: Apr 23, 2019, 04.44 pm
    Apr 23, 2019, 04.44 pm
    The thing is with my claim is that I had photographic evidence of the bike and even a video that showed clearly that the damage that Markerstudy claimed was there was clearly a fabrication.

    The issue I had was that they were under no obligation to believe my evidence. I was effectively told that they reviewed the case and were still happy with the assessor's findings. My evidence was dismissed basically. My insurer, Bennetts refused to get involved saying it was nothing to do with them as they were mearly the broker.

    My only means of recourse was for me to get an independant assessor to evaluate my vehicle. The fact is that I would have had to do this off my own back. Since the bike itself had been stored about 300 miles from where I lived I didn't have the time or money to get this arranged.

    I needed transportation, so had little choice but to accept the findings since even if my independant assessment was in my favour (which it would have been) the whole process would have dragged on during which time I would still have been without transport and out of pocket whilst arguing with Markerstudy.

    A horrid situation that I hope other's do not need to go through if I can just get the message out there...

    At present waiting to see where my complaints with Bennetts and Markerstudy go before raising it with the Ombundsmen. Do not hold out much hope as they all close ranks and refuse to accept any responsibility or accountability.

    The final footnote to show what a scam it all was, the motorbike was declared as a Category N (i.e. not structually damaged, repairable) based on a visual inspection only (how would they know that without a mechanical assessment?). Upon accepting the settlement offer with great reluctance, it was immediately put up for auction at the storage site where it had been conveniently asssessed, and was sold for more than my settlement figure!



  • Offline mondeoman

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    Offline mondeoman

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    Re: Bennetts beware
    Reply #3 on: Apr 23, 2019, 05.04 pm
    Apr 23, 2019, 05.04 pm
    That's utterly appalling, what a bunch of cowboys. What other insurance firms are the same I wonder.

  • Offline Kingstonr

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    Offline Kingstonr

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    Re: Bennetts beware
    Reply #4 on: Apr 23, 2019, 05.12 pm
    Apr 23, 2019, 05.12 pm
    Bikes are quickly written off by engineers despite the damage not being extensive primarily to the cost of new parts at dealer prices and with dealer labour costs.  With hindsight you should have negotiated with your insurer to buy back the salvage and arrange the repairs yourself given it was a category N.

    There is usually a difference between what the market value of the bike is between the parties but after a little horse trading a fair settlement is usually reached.

    If you have accepted the settlement offer and banked the cheque i expect there is little recourse for you now with a formal complaint or with the Ombudsman unless the claim has been seriously mishandled or the settlement was way below market value.


  • Offline Yasko   england

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    Offline Yasko

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    Re: Bennetts beware
    Reply #5 on: Apr 23, 2019, 05.39 pm
    Apr 23, 2019, 05.39 pm
    Your broker acts as an agent for you. One of the legal duties which may apply in your case is that they must act with reasonable skill and care with regard to their tortuous duties. Bennetts passed the recovery and repair of your bike to a company called Markerstudy. There is a great deal of information with regard to this company to suggest they have very poor and dubious record with regard to their duties (Google the company).

    This should have be known to your brokers so the question is did they carry out their duties with skill and care when they appointed Markerstudy

    Generally, you do not have to make a complaint before commencing a claim for compensation. However, you always have the option of doing so which you have done and you may request a copy of the broker's complaints handling procedure.

    If you do make a complaint and it is not resolved to your satisfaction, you may then be entitled to make a complaint to the Financial Ombudsman Service (FOS). The FOS can provide an efficient mechanism for resolving low value complaints, particularly ones that are relatively straight forward. However, it is less suitable for large and/or complicated matters.

    You may have grounds for making a claim for professional negligence and if you could arrange an initial consultation which should be free, to experienced solicitors as mentioned in my previous post to ascertain the strength of your case.  I would collate all relevant facts of the companies poor performance (reviews etc) and together with all other facts pertaining to your case (photographs, cost of bike etc) for presentation to the Solicitors and/or Ombudsman.
    Bill

  • Offline Murphy   gb

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    Offline Murphy

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    Re: Bennetts beware
    Reply #6 on: Apr 23, 2019, 05.51 pm
    Apr 23, 2019, 05.51 pm
    Kennygratts, have you been in touch with the financial ombudsman?
    https://www.moneyadviceservice.org.uk/en/articles/making-a-complaint-about-an-insurance-company

  • Offline kennygratts

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    Offline kennygratts

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    Re: Bennetts beware
    Reply #7 on: Apr 23, 2019, 07.19 pm
    Apr 23, 2019, 07.19 pm
    There was no lack of hindsight, I was offered a buy back for the bike to repair it myself....

    But my point is, why should I have to do that? I simply wanted the insurer to fix my bike .. which it should have done given the fact it was repairable and not beyond economic repair.

    The problem is that if I had bought the bike, I would have still needed to get it transported home (it was not local to me) at my expense and all of my local bike dealers were very reluctant to take on the work and those that might were unable to commit to when they could have a look. So again without transportation for an indeterminate time which I could not afford to do.

    The point is that if the bike had been repaired (as it should) then that would have been covered as part of my insurance and not something I would have needed to become involved in.