Author Topic: Your Opinion Please . . . .  (Read 3859 times)

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  • Offline wack

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    Offline wack

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    Your Opinion Please . . . .
    on: Aug 29, 2018, 10.21 am
    Aug 29, 2018, 10.21 am
    Hello Folks,

    So, I've just had new tyres fitted having bought them online, and was going to have Honda fit them for me whilst they had the bike in for its 8000 mile service. Changed that plan pretty smartish when they informed me that they wanted £40 per tyre to fit them !!  :005: :110:

    Decided to take them to a place that specialises in bike tuning, re-mapping, race preparation etc. because it is local and was a good bit cheaper than Honda. They make a point on their website about their tyre fitting equipment having no metal parts that are likely to come into contact with the rims etc. etc.

    First tyre (rear) fitted two weeks ago, went fine until I got home with my wheel and came to re-fitting . . . . . . . the centre cap/blanking disc was missing and . . . . lo and behold, the tyre was on the wrong way (direction of rotation). So I had to return to have it re-fitted and to collect the missing cap. No problem, anyone can make a mistake, I just put it down to experience and gave them the benefit of the doubt.

    Yesterday, I went to have them fit the front tyre, and this is the result (see attached), which I didn't spot until I had returned home and was peeling the sticky stuff from the previous weights off of the rim, obviously done whilst prising the weights off the rim with some kind of "metal" implement FFS !

    Am I making a mountain out of a molehill or would you peeps also be a bit  :230: :232: :182: :233: upset ??

    Does anyone have any advice about how to repair this damage please, or at least cover the bare ally in a vaguely presentable way to will prevent the damage worsening.

    Any suggestions gratefully accepted.


    Bye for now

    Wack


  • Offline Admin

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    Re: Your Opinion Please . . . .
    Reply #1 on: Aug 29, 2018, 10.26 am
    Aug 29, 2018, 10.26 am
    Sorry to hear about your wheel, however I'm struggling with those pics, can't quite make out the damage  :038:

  • Online Hartley   england

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    Online Hartley

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    Re: Your Opinion Please . . . .
    Reply #2 on: Aug 29, 2018, 10.30 am
    Aug 29, 2018, 10.30 am
    Sorry to hear of your poor experience Wack, really pi55es me of when garages do this sort of thing. I think the wheels are anodised aluminium so you can’t really fully repair. I’d look for a paint that is suitable for Ally and touch it in. You’ll never make it invisible but it’ll be less noticeable.  Sorry I can’t help more.


  • Offline wack

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    Offline wack

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    Re: Your Opinion Please . . . .
    Reply #3 on: Aug 29, 2018, 11.39 am
    Aug 29, 2018, 11.39 am
    I think the "Admin" man is the bloke that fitted my tyre !  Lol   :008: :001:

    Wack

  • Offline themediaengine

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    Offline themediaengine

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    Re: Your Opinion Please . . . .
    Reply #4 on: Aug 29, 2018, 02.14 pm
    Aug 29, 2018, 02.14 pm
    You're absolutely right not to pay a main dealer £40 per wheel. Its shameful and they need to understand that this is not the service we want from them. As to what you should pay that is another question but I think that ™20-25 per wheel will get a truly professional service. For most shops, tyre changing is not very profitable. You have to pay to dispose of the tyre, have a machine sat in the corner and feed it with consumables and disrupted labour. The big tyre shops can price most smaller firms out of this market very easily.

    You're other guys however are letting you down badly. Did you watch them, did you see who did it and whether they were busy. There could be all sorts of reasons but careless damage and a tyre on the wrong way round leaves me thinking they also need to be called out. In older times when paint finishes were not that good and tooling had less technical refinement, this may have been the norm. Today its sloppy and unacceptable.

    I don't mean this in a "told you so" manner, but I have always learned to do these types of jobs myself. Its satisfying to learn and appreciate your own skills and most jobs can be done with little expense on tools. There is lots of material to read and watch to help you. If I ever use a professional, I only do it on good solid reputation and recommendation. Relationship, conversation and observation are always important factors for me. Many businesses don't invest in people the way they used to and are more interested in their social media presence that their customer experience but there are plenty that do and we should make sure we tell each other who the best suppliers are.

    Did you get the wheels balanced correctly? Do the red dots line up with the valves? Did they have a cone that fitted the back wheel on their balancer? Sorry to give you more to worry about...

    As for repair, I think you need to etch prime before adding paint. As above you will make it look fine but never perfect.

  • Offline wack

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    Offline wack

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    Re: Your Opinion Please . . . .
    Reply #5 on: Aug 29, 2018, 04.28 pm
    Aug 29, 2018, 04.28 pm
    Hello themediaengine,

    These chaps build racing engines, and race prep bikes professionally, I just think that they aren't particularly interested in run-of-the-mill road bike stuff, and just rush it to get the sheckels in the till asap, so that they can get back to their beloved dyno and re-mapping work !

    I won't be going there again, but I certainly won't be attempting to fit tyres myself, I've rebuilt bikes (mostly old ones, Norton, Matchless etc) and do most of my own maintenance, but some things are best left to the pro's, it's just a case of identifying who the pro's are  :112: :187:  ???

    And you're absolutely right, we should be more vocal about the kind of service we get from these people !!!!!

    Bye for now.

    Wack

  • Offline Dave56   gb

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    Offline Dave56

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    Re: Your Opinion Please . . . .
    Reply #6 on: Aug 29, 2018, 08.32 pm
    Aug 29, 2018, 08.32 pm
    Really sorry to hear of your wheel issues Wack.
    While I can’t offer you any repair advice mate all I would say is complain, complain, complain and demand your money back.
    While they obviously claim to be “professional” outfit they evidently don’t give a bloody jot about the “ordinary” job as you rightly state Wack.
    I also had a pair of tyres fitted while my CT was being serviced and after doing research I found that while the internet tyre prices where cheaper, by the time I took into account fitting and disposal charges it proved cheaper for the dealer (Grantham Honda) to supply and fit.
    "The more the miles, the bigger the smiles"

  • Offline Fat Bert   gb

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    Offline Fat Bert

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    Re: Your Opinion Please . . . .
    Reply #7 on: Aug 29, 2018, 08.44 pm
    Aug 29, 2018, 08.44 pm
    Sounds silly but a black permanent marker often covers powder coated black bits!

    Cheap and permanent solution on some of my "war wounds"
    "Team Fat Bert" Racing